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Over 2 million products shipped around the world.
Over 2 million products shipped around the world.

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How do I get a refund instead of a credit?

Refunds will be processed via the original payment method used for your original order

Why is my refund taking so long?

Refunds are usually processed within 3-5 working days, depending on your bank's processing time.

Why haven't I received my payment confirmation email?

You’ll receive your payment confirmation email once we’ve received payment. If you haven’t received it yet you can check your order history.

When will my order be delivered?

We'll deliver your order by the Estimated Delivery Date provided in your Payment Confirmation email.

Can I change my delivery address after I have ordered?

It’s not possible to change your delivery address after confirming your order, so please always double check that your address details are correct at checkout.

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